STATUS AVENUE™

FAQ

(Frequently Asked Questions)

Are the earrings heavy even though they are large?

Not heavy, they are extremely lightweight.

Each style/size has a different weight, but even our largest earrings are very light in weight.

Are all of the earrings really hand-painted?

It might be hard to believe but the answer is Yes.

Status Avenue™ earrings are ALL hand-painted and hand-detailed (unless otherwise stated).

How to store the earrings when not wearing, suggestions?

We highly recommend this- You may have received a white box with clear lid, place back in the same box, BUT try to avoid having the earrings lay on top of each other and keep them from touching (under extreme, constant hot or cold temperatures they may be affected). So to be safe and to prolong the life of the earrings that is what we recommend.

If you don't have the white box, lay flat or hang up without front parts touching each other. Since everyone may store the earrings/items differently we cannot guarantee any defects/change in quality or condition, therefore no exchange/refund or replacements offered. We appreciate your understanding.

Are these earrings costume jewelry?

Yes, our earrings are considered costume jewelry meaning they are not made of "real metals such as 10K, 14K gold, platinum etc."

However, our earring posts (the part that inserts into pierced ears) are 925 silver plated (on brass) and are nickel free.

Do you ship worldwide?

Yes, however you need to email us first to STATUSAVENUE@GMAIL.COM, with the earrings you would like to purchase with postal code of where it will be shipped too. We will get back to you with the most accurate quote. * Please note- Upon finalizing customer orders, some shipping/billing addresses may need time for verification, especially if shipping area/country is flagged "high risk" for fraud.

Does my earring shipment come with tracking?

Great question! Our earrings are shipped with tracking (unless otherwise discussed/stated). We want you to be able to track them so you know where they are, so that you can arrange to pick them up or be home to receive them. Also, it is in our best interest to know where they are as well for our own records. Also, certain countries the tracking option may be expensive please take that into consideration before purchasing.

How long for my earring order to be shipped?

Depending on the amount of orders and availability, please allow up to 14 business days to ship. Please understand the nature of our handcrafted business. Of course, there are those good ol' holidays that will affect and delay orders. We truly appreciate your purchase and patience. Feel free to contact us at STATUSAVENUE@GMAIL.COM for any inquiries you may have.

Will the colour come off the earrings such as rub off?

No, our earrings are topped with a protective coating that allows you to wipe them (dry tissue or lightly dampened tissue) from make up or sweat easily. Avoid rubbing too hard or abrasively just to be safe. Do not use any chemicals on earrings as it may affect them.

Store your earrings in the white box it came in or any other box you'd like and avoid storing in extreme cold/hot temperatures. They have been worn in some pools/salt water oceans which seem to hold up fine as far as we know. However, it's up to the wearers discretion to do so, we will not be held accountable should earrings be ruined while wearing in pool, in salt or chlorinated water or by doing any other activity that may affect the earrings.

They can be worn in hot, sunny climates doing usual things however, just like anything else earrings sitting in/under any extreme cold/hot temperatures they may or may not be affected over time. We want your earrings to last and believe they will, especially if you take care of them, store them as suggested (in the box, and away from direct cold/heat).

The earrings should not rub off with regular wear and care.

What is the Status Avenue return/exchange policy?

*For hygienic reasons, the following items cannot be exchanged or returned, will be FINAL SALE:

ALL Earrings
Jewelry
Undergarments/intimate wear
Swimwear
Unitards
Any items related to pandemic (such as masks, alcohol wipes, etc...)

ALL "on sale," clearance, or handmade/made to order, custom items are FINAL SALE and cannot be exchanged or returned.

Returning and/or not accepting your order without written approval in email from Status Avenue™, will be denied and a fee of $15.00USD will be charged plus any other fees associated with the shipping costs. Our items take time, dedication to create, alongside selecting some cool pieces to offer, so please respect the art and the nature of our small business. Thank you.

Do you have a physical store? Do you sell anywhere else?

Currently, no physical store or stockists. STATUSAVENUE.COM is the only OFFICIAL online website store.

We may occasionally do pop up vendor events, however we are mostly online based.

Do you sell clip-on earrings?

Unfortunately, not at this time.

What does "Freshly Made" mean for earrings?

Our Freshly Made Earwear aka earrings are made "Fresh," meaning many times they are made to order.

For online orders- when a customer purchases and the order is verified/finalized, we then start producing, hand-painting, and hand-detailing our earrings.

I saw an earring style a while ago, but don't see it online anymore. Where is it?

From time to time we do create special limited edition pieces that are only available for a short period of time. Once they sell out, they may never come back. So, we encourage you to get 'em while they're here.

Also, you can try your luck by emailing us (use contact page) with your inquiry regarding the earring style you are looking for.

There are some slight variances with hand-painted/hand-detailed earrings...

Due to the handmade, hand-painted, and hand-detailed nature, there may be slight imperfections/variances in hand-detailing. We strive to do our best with each creation we produce. At times, we need to free hand draw in some parts of the earrings and we try to be precise and perfect as much as we can. Thank you for understanding and appreciating our wearable art!

I love my Status Avenue earrings, how do I get featured on Status Avenue social media platforms such as Instagram and/or website?

Thank you! We are so happy to hear you love our earrings!

To be featured on our social media platforms, please submit your pictures/video (preferably in good lighting, clear and high resolution, if possible) to STATUSAVENUE@GMAIL.COM or send as a Direct Message (DM) to our Instagram @STATUSAVENUE.

We appreciate your support and love!

What if I received my earrings and they arrived damaged?

We understand that things happen out of our control and we're sorry to hear.

•We require a pic & video (front and back of earrings) of the damage WITHIN 3 days from confirmation of your order shipment,

send it to STATUSAVENUE@GMAIL.COM.

• Any evidence sent after 3 days of confirmation of shipment will be not be considered.

Buyer is fully responsible for costs to ship back to STATUS AVENUE (we highly suggest to choose an option with tracking).

•If we do not receive the actual items or if package is lost, stolen or missing, STATUS AVENUE will not be held responsible. It will be the responsibility of the customer to file a claim with the postal service in order to have their concerns resolved.

•Please provide 2 pieces of proof such as an official receipt from post office that you shipped to our PO BOX and proof/confirmation of delivery to our PO BOX address.

•Return earrings back in the original packaging, all tags, letters/cards, tissue paper, boxes, any gifts that were included with the purchase. Return it exactly with everything in box, anything missing will void any type of replacement.

•IF there is a way we can offer advice on how to fix it without sending it back, we will gladly inform you.

Is STATUSAVENUE.COM a secure site? How to tell?

StatusAvenue.com IS a secure website.

How you can tell is in the address/URL bar there will be a small icon that looks like a lock, and it's located right beside our STATUSAVENUE.COM web address. When there is a lock seen there that means it is a secure website.

We understand your concern and thank you for your question. Your information is not sold to any third party.

We at STATUSAVENUE.COM respect your information/privacy.

What if I have a reaction or possible allergy to the earrings?

We understand that everyone may have different sensitivities. In general, whenever someone purchases anything there is always a chance of a reaction or allergy. We sympathize to those who may have any sensitivities/reactions/allergies. However, we are not able to compensate, exchange or refund due to the custom handmade and hygienic nature of our earring pieces. For those who have expressed they are allergic to certain metals eg. nickel, have bought our earrings and said our earrings did not bother them. If you have a reaction/allergy please stop wearing them, and/or immediately remove from ears. Seek medical attention as required.

Are the customer reviews from real people/customers?

Interesting question and the answer is YES, they are absolutely real, no robots, no paid testimonials or fake reviews.

We openly, without any obligation asked some of our previous customers if they would like to offer an honest review about their product purchase(s) with Status Avenue. We also ask for their permission to post on any of our social media prior to posting.

We have received some great, heart-warming feedback and have decided to repost it.

We value our customers, their opinion and honesty, because we would not be here if it wasn't for them!

Thank you all so much for your support!

To send your testimony/reviews you may do so through our contact page or as a DM on Instagram.

(Please include your first name, last initial and if you are giving permission to repost on any Status Avenue social media platforms.

We are press/media/influencer and would love to feature the Status Avenue brand, how can we?

We are humbled and excited by this and would love to know more, please send all inquiries, social media handles and necessary information, links to STATUSAVENUE@GMAIL.COM.

Thank you!

For inquiries, questions, etc. not listed here?

Please send all inquiries through our website contact page or email STATUSAVENUE@GMAIL.COM.

Thank you.

FAQ

(Frequently Asked Questions)

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